Privacy policy statement

This policy explains how serinovexora collects, uses, and protects your personal information while meeting Australian privacy law obligations.

Information we collect

Your personal data is collected to deliver and improve subscription-based financial planning services.

• Contact details you provide such as name, phone, email, and communication records.
• Information submitted during consultations and follow-up communications with our team.
• Technical and analytics data collected by cookies, including IP address and browser type.
• Records of transaction history and subscription use over time for internal purposes.

How we use your data

Your data facilitates ongoing engagement and client service across our subscription plans.

• Enabling direct advisor communications, consultations, and service notifications.
• Managing subscription plans, payment processes, and engagement records.
• Analysing site and service usage trends to improve our platform.
• Meeting legal, regulatory, fraud prevention, and auditing obligations for Australia.

Legal basis for processing

Australian law and relevant international regulations guide how your personal data is processed.

We only use your information for legitimate business and service purposes, supported by explicit client consent where required. Your rights to privacy, access, and correction are enforced by law.

Information shared

serinovexora shares information only in compliance with relevant laws and service delivery requirements.

• With trusted service providers and employees necessary to deliver core business functions. These parties act on our instructions only.
• As required to comply with Australian law, legal proceedings, or court orders.
• With your consent, to coordinate specialised services or consultations outside our core offering.

Data security

Your information is protected by multi-layer technical and organisational security measures, including secure servers, controlled access, encryption, and routine audits. Client confidentiality is maintained in line with Australian regulations and best practices.

Your rights

Australian, EU, California, and Brazilian users enjoy various rights over their information. You may:

• Request a copy of the personal data we hold about you, subject to verification.
• Seek corrections to inaccurate or outdated information by contacting our team.
• Request deletion of records (unless legal or audit requirements prevent it).
• Withdraw consent or request limitations to certain types of processing at any time.

Cookies and digital data

serinovexora uses cookies to improve site performance and support essential functions as outlined in our cookie policy.

Cookie policy Cookie policy

Contact details

If you have questions or wish to exercise your privacy rights, please contact our advisory team below.

Privacy policy changes

Our privacy policy may be updated as laws or practices change. Changes will be posted here and dated for transparency.